Account Manager - Remote

Overview

Unite Us is hiring a self-motivated Account Manager with in-depth customer and community-facing skills and a passion for health and social care. The Account Manager is a dedicated partner to enterprise customers, owning the end-to-end customer experience from onboarding to contract renewal and expansion. The Account Manager role focuses on developing deep relationships with customers, driving the adoption of Unite Us solutions, and identifying opportunities for growth while ensuring high customer satisfaction, engagement, and retention.

In Short

• Create and execute effective account plans for the specified region/customer base to deliver sales objectives.
• Proactively leverage a matrix account team to develop and manage sales pipeline.
• Ensure customers have a high rate of satisfaction, adoption, engagement, and retention.
• Manage and track customer information in Salesforce.
• Provide regular and accurate reporting of pipeline and forecast in Salesforce.
• Coordinate internal resources to ensure client adoption and ROI.
• Practice effective communication with leadership and customers.
• Act as the customer’s escalation point for business-critical issues.
• Travel to customer locations in support of sales efforts.
• Be an expert in Unite Us products and educate customers on additional technology solutions.

Requirements

• 5+ years of sales, customer success, or account management experience preferred.
• Experience creating and sustaining strategic partnerships.
• Experience with renewals and retention opportunities.
• Demonstrated ability to take initiative and influence change.
• Strong organizational and time management skills.
• Experience analyzing data to drive revenue growth.
• Ability to thrive in a demanding start-up environment.
• Experience managing a book of business is a strong plus.
• Bachelor's degree or equivalent experience typically required.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness platform subscription.
• Flexible Time Off including volunteer and mental health days.
• Paid Parental Leave for adoptive parents.
• Employee Resource Groups for a diverse workplace.
• Tax-advantaged health savings accounts and commuter benefits.
• 401(k) with Employer Match.
• Life and AD&D insurance with additional coverage options.
• Disability Coverage and Accident Insurance.
• Pet Insurance.