Client Relationship Manager - Remote

Overview

The Client Relationship Manager is responsible for conducting client meetings, ensuring satisfaction, and maintaining strong relationships with clients.

In Short

• Conduct 20-25 client meetings per week to understand and address client needs effectively.
• Serve as the primary point of contact for clients, fostering strong, long-term relationships.
• Ensure client satisfaction by providing timely and high-quality service.
• Track and follow up on client queries to ensure timely resolution.
• Maintain accurate records of client interactions in HubSpot, ensuring comprehensive documentation.
• Work closely with the local PH team to align on strategies for supporting staff development.
• Provide input and feedback to enhance team performance and client service delivery.
• Support training initiatives to improve team skills and efficiency.

Requirements

• Strong communication skills.
• Experience in client relationship management.
• Proficiency in using HubSpot or similar CRM tools.
• Ability to work collaboratively with teams.
• Strong organizational skills.

Benefits

• Opportunity to work remotely.
• Professional development opportunities.
• Supportive team environment.