Technical Account Manager 3 - Remote

Overview

As a Technical Account Manager at Twilio, you will be the designated technical support contact for strategic customers, resolving complex technical issues and delivering proactive guidance.

In Short

• Act as the technical support contact for strategic customers.
• Resolve complex technical issues with significant impact.
• Provide proactive guidance on Twilio technologies.
• Collaborate with customers' developers and support personnel.
• Analyze customer trends and drive improvements.
• Communicate complex technical issues effectively.
• Manage dedicated customer accounts.
• Work remotely from Colombia during CST/EST hours.
• Participate in occasional travel for team meetings.
• Engage with diverse experiences and backgrounds.

Requirements

• 3+ years in customer success or developer support.
• Knowledge of RESTful technology and APIs.
• Experience troubleshooting server-side and client-side code.
• Understanding of network connectivity and security protocols.
• Excellent communication skills for technical issues.
• Strong time management and prioritization skills.
• Interest in utilizing customer feedback for product improvements.
• Ability to empathize with customer needs.
• Experience in managing customer accounts.

Benefits

• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunity to work in a remote-first environment.
• Support for volunteering and donation efforts.