Technical Account Manager 3 - Remote

Overview

As a Technical Account Manager at Twilio, you will be the designated technical support engineering contact for strategic customers, providing guidance and resolving complex technical issues.

In Short

• Provide technical support for strategic customers.
• Work during Eastern hours (9am to 6pm ET).
• Resolve complex technical problems.
• Collaborate with product and engineering teams.
• Analyze customer trends and drive improvements.
• Communicate effectively with technical and non-technical audiences.
• Manage dedicated customer accounts.
• Potential for holiday coverage on a stipend basis.
• Travel occasionally for team meetings.
• Work in a remote-first environment.

Requirements

• 4 to 6+ years of relevant experience.
• Good knowledge of RESTful technology and APIs.
• Experience with server-side and client-side technologies.
• Skilled in troubleshooting network connectivity issues.
• High competency in communicating complex issues.
• Strong time management and prioritization skills.
• Inquisitive mind with a customer-focused approach.
• Experience in managing dedicated customer accounts.
• Understanding of Telecoms and VOIP is a plus.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Participation in equity and bonus plans.