Overnight Customer Support Specialist - Remote

Overview

As an Overnight Customer Support Specialist at Trupanion, you will provide thoughtful, responsive support to pet owners, assisting them via phone, chat, and email during critical hours.

In Short

• Join a collaborative and pet-friendly environment.
• Provide exceptional customer service during overnight hours.
• Work a full-time schedule including weekends.
• Utilize multiple systems to assist customers effectively.
• Handle high call volumes and de-escalate difficult situations.
• Engage in regular team video calls to foster a strong remote culture.
• Document customer interactions in CRM systems.
• Thrive in a fast-paced, evolving work environment.
• Receive training and support for P&C licensing, if applicable.
• Enjoy competitive pay and potential bonuses.

Requirements

• 1+ year of experience working overnight shifts.
• 2+ years in a high-volume call center or customer service role.
• Strong written and verbal communication skills.
• Experience with CRM systems.
• Ability to handle difficult situations with empathy.
• Reliable wired internet connection for remote work.
• Experience navigating multiple digital platforms.
• Property and Casualty (P&C) licensing is a plus.

Benefits

• Full medical, dental, and vision benefits at no cost.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical health insurance for your pet.
• Paid time off to volunteer at nonprofit organizations.
• Casual and fun office environment with pet-friendly policies.
• Seattle office amenities including a free gym and parking.