Customer Success Manager - Remote

Overview

As a Customer Success Manager at Triple Whale, you will focus on and support our ecommerce stores and/or our agency clients, maintaining relationships and guiding them to success.

In Short

• Own relationships with Enterprise clients and lead program strategy.
• Collaborate with Sales, Solutions Architects, and Support.
• Revenue and renewal forecasting.
• Implement tailored success plans based on customer goals.
• Drive executive level relationships and identify expansion opportunities.
• Work independently to deliver a consultant perspective.
• Develop a deep understanding of products and marketing trends.
• Lead and present at client meetings.
• Analyze customer usage for accurate forecasts.
• Contribute to the improvement of the customer experience.

Requirements

• Ability to work PST hours.
• Previous experience in the ecommerce space, preferably SaaS.
• Thrive in a dynamic, fast-paced startup environment.
• Superb written and verbal communication skills.
• Quick learner and flexible with responsibilities.
• Excellent computer skills and tech-savvy.
• Service-oriented and passionate about client service.
• Detail-oriented and capable of multitasking.
• Positive attitude, empathy, and high energy.
• Enjoys teamwork.

Benefits

• Opportunity to work with a growing global team.
• Engagement with diverse clients and industries.
• Dynamic work environment with opportunities for growth.
• Supportive team culture.
• Flexible working hours.