Account Executive, Expansion - Remote

Overview

As an Account Executive, Expansion at Triple Whale, you will be responsible for nurturing and growing client relationships through strategic upselling and cross-selling, using a data-driven approach.

In Short

• Monitor accounts to identify upsell and cross-sell opportunities.
• Understand and contextualize upsell and cross-sell opportunities.
• Gain a deep understanding of customer setups, goals, and needs.
• Develop automation playbooks triggered by account activity.
• Negotiate offers with key decision makers based on customer insights.
• Track and analyze account activity and create detailed reports.
• Collaborate with Customer Success team to mitigate churn risks.

Requirements

• Minimum 3 years of experience in SaaS Sales, Customer Success, or Account Management.
• Exceptional communication skills.
• Strong sales skills with analytical capabilities.
• High emotional intelligence and empathy.
• Excellent customer service skills.
• Strong analytical skills with a goal-oriented approach.
• Ability to work independently and manage multiple priorities.

Benefits

• Opportunity to build a team as the process scales.
• Be part of a growing company with over 11,000 clients.
• Work in a dynamic and supportive environment.