Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at Triple Whale, you will be responsible for supporting our eCommerce stores and/or our agency clients who directly manage these relationships. You’ll be joining an expanding global team of talented CSMs who are passionate about guiding clients to success.

In Short

• Take ownership of relationships with Enterprise clients.
• Lead program strategy in a consultative and data-driven fashion.
• Collaborate with Sales, Solutions Architects, and Support.
• Revenue and renewal forecasting.
• Implement tailored success plans based on customer goals.
• Drive executive level relationships and identify expansion opportunities.
• Analyze customer usage for accurate forecasts.
• Lead discussions to understand client needs for new products.
• Contribute to the improvement of the customer experience.
• Work independently and deliver a consultant perspective.

Requirements

• Previous experience in eCommerce, preferably in a SaaS environment.
• Ability to thrive in a dynamic, fast-paced startup environment.
• Superb written and verbal communication skills.
• Excellent computer skills and tech-savvy.
• Detail-oriented and capable of handling multiple responsibilities.
• Positive attitude, empathy, and high energy.
• Service-oriented and passionate about client service.
• Flexible and embraces change.
• Quick learner.
• Loves working on a team.

Benefits

• Join an expanding global team.
• Opportunity to work remotely with potential for hybrid or in-office.
• Engage with a diverse range of clients.
• Contribute to the development of customer success strategies.
• Work in a dynamic and fast-paced environment.