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Customer Success Advocate, West - Remote

Posted 13 weeks ago
Customer Service
Full Time
CA, USA

Overview

The Customer Success Advocate is a dynamic, customer-focused role responsible for being the face of Transfr as deployed, serving as an advocate, brand ambassador, and trusted advisor to customers.

In Short

  • Drive customer retention and engagement.
  • Build strong relationships with customers in the West region.
  • Participate in efficacy studies and share success stories.
  • Represent Transfr at trade shows and industry events.
  • Manage customer success tasks and resolve issues.
  • Encourage customer involvement in webinars and events.
  • Lead monthly events for customer communities.
  • Conduct professional development sessions.
  • Collaborate with internal teams to align with customer needs.
  • Travel extensively for customer meetings and events.

Requirements

  • 4+ years of experience in Customer Success or Account Management.
  • Exceptional communication and interpersonal skills.
  • Comfortable speaking at events.
  • Strong organizational skills.
  • Knowledge of customer engagement trends.
  • Willingness to travel within the region.
  • Self-motivated and adaptable.

Benefits

  • Opportunity to work in a dynamic environment.
  • Engage with innovative training solutions.
  • Build strong customer relationships.
  • Participate in professional development.
  • Contribute to improving workforce training.
Transfr logo

Transfr

Transfr is dedicated to creating pathways to career success through immersive career exploration and training simulations. By empowering learners and job seekers of all ages, Transfr helps individuals find the right job and build essential skills for entering or reentering the workforce or changing careers. Their innovative VR experiences have been shown to enhance learning outcomes compared to traditional training methods, making the learning process engaging and enjoyable. Transfr collaborates with schools, workplaces, and governments to improve training and job placement pipelines, ultimately aiming to create a better future for individuals and communities. The company values diversity and is committed to providing equal employment opportunities.

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