Customer Success Advocate, West - Remote

Overview

The Customer Success Advocate is a dynamic, customer-focused role responsible for being the face of Transfr as deployed, serving as an advocate, brand ambassador, and trusted advisor to customers.

In Short

• Drive customer retention and engagement.
• Build strong relationships with customers in the West region.
• Participate in efficacy studies and share success stories.
• Represent Transfr at trade shows and industry events.
• Manage customer success tasks and resolve issues.
• Encourage customer involvement in webinars and events.
• Lead monthly events for customer communities.
• Conduct professional development sessions.
• Collaborate with internal teams to align with customer needs.
• Travel extensively for customer meetings and events.

Requirements

• 4+ years of experience in Customer Success or Account Management.
• Exceptional communication and interpersonal skills.
• Comfortable speaking at events.
• Strong organizational skills.
• Knowledge of customer engagement trends.
• Willingness to travel within the region.
• Self-motivated and adaptable.

Benefits

• Opportunity to work in a dynamic environment.
• Engage with innovative training solutions.
• Build strong customer relationships.
• Participate in professional development.
• Contribute to improving workforce training.