Customer Success Advocate - Remote

Posted 24 weeks ago

Customer Service

Full Time

USA

Overview

We are seeking a proactive and versatile Customer Service and Sales Specialist to join our vibrant team. In this role, you will be instrumental in providing exceptional support and building strong relationships with our Mighty Pro users.

In Short

Provide timely and empathetic support to users through various channels.
Understand user needs and provide tailored solutions.
Collaborate with the product team to relay user feedback.
Develop and maintain knowledge of the Mighty Networks platform.
Monitor and analyze user engagement.
Conduct sales calls and follow-ups.

Requirements

2+ years experience in customer support or community management.
Excellent communication skills.
Previous experience with sales.
Strong problem-solving abilities.
Experience with Intercom.
PST working hours.

Benefits

A dynamic and supportive remote work environment.
Opportunities for professional growth.
Competitive salary and benefits package.
A chance to be part of a company changing community-led experiences.

Mighty Networks

Mighty Networks is a leading community platform that specializes in connecting members through innovative software, automation, and AI, fostering what they term 'people magic.' With over 1 million communities created and $370 million in creator earnings in 2023, the company is at the forefront of community and digital commerce. Mighty Networks offers various plans, including the comprehensive Mighty Pro, which serves prominent creators, entrepreneurs, and brands. The company is dedicated to enhancing community management and engagement, providing a dynamic remote work environment, and offering opportunities for professional growth.

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