Remote Otter LogoRemoteOtter

Technical Support Engineer - Remote

Posted 16 weeks ago
Customer Service
Full Time
USA

Overview

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

In Short

  • As a Technical Support Engineer, you’ll troubleshoot mechanical issues.
  • Provide timely solutions to ensure exceptional client satisfaction.
  • Collaborate with the development team to improve products.
  • Deliver remote support via Helpdesk and email.
  • Document actions in HubSpot CRM.
  • Create support materials to drive technical reliability.
  • Share your expertise to enhance customer success.

Requirements

  • Experience in technical support or related field.
  • Strong troubleshooting skills.
  • Excellent communication skills.
  • Familiarity with Helpdesk systems.
  • Knowledge of HubSpot CRM is a plus.

Benefits

  • Opportunity to work with industry leaders.
  • Supportive team environment.
  • Empowerment to make a meaningful impact.
  • Recognition for excellence.
Tractian logo

Tractian

TRACTIAN is a forward-thinking company that prioritizes building a strong team of exceptional individuals who embody the principles of Blue Cap, Transparency, and Brio/Empuje/Grit. The company fosters a culture of ownership, integrity, and innovation, encouraging employees to tackle challenges with a positive attitude and a commitment to excellence. TRACTIAN is dedicated to creating a world-class engineering and technology team, focusing on recruiting top-tier technical talent to drive the development of cutting-edge products and infrastructure. With a transparent communication style and a supportive ecosystem, TRACTIAN empowers its employees to lead by example and contribute to the company's growth objectives.

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