IT Support Administrator - Remote

Overview

We’re seeking an experienced IT Support Administrator to provide advanced technical support and systems administration in a fully remote environment. This role serves as the technical liaison between internal users and our Managed Service Provider (MSP), ensuring complex issues are resolved efficiently. The ideal candidate brings deep technical expertise, strong communication skills, and a proactive approach to supporting users and IT operations.

In Short

• Serve as the primary technical escalation point for Level 1 and Level 2 support issues from the MSP or internal users
• Work closely with the MSP to coordinate troubleshooting, incident response, and service improvements
• Provision and configure user accounts, devices, and applications across Google Workspace, Microsoft 365, and Okta
• Manage device provisioning and imaging for Mac and Windows endpoints
• Maintain endpoint compliance using security and device management tools (e.g., CrowdStrike, Intune, Kandji)
• Oversee access management, ensuring timely onboarding and offboarding in coordination with HR and the MSP
• Support identity and access management integrations (SSO, MFA, and role-based permissions)
• Administer core collaboration tools including Slack, Zoom, and Google Workspace
• Monitor ticket queues for recurring issues and assist with root cause analysis and documentation
• Participate in service improvement initiatives, knowledge base development, and process optimization

Requirements

• 5+ years of IT support experience, including Level 3 or senior support responsibilities
• Proven experience working with and coordinating tasks through an MSP or external IT partner
• Strong technical proficiency in: Google Workspace and/or Microsoft 365 administration, Okta or other identity management platforms, Endpoint provisioning and MDM solutions (e.g., Intune, Kandji, Jamf)
• Solid understanding of network fundamentals, security protocols, and endpoint compliance
• Excellent communication skills and ability to explain technical concepts clearly to non-technical stakeholders
• Self-motivated with the ability to work independently and manage multiple priorities in a remote environment

Benefits

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
• 9 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly.
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.