NOC Support Administrator - Remote

Overview

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice.

In Short

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, providing data and communication
• Maintain knowledge of ITSM Tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions
• Troubleshoot operational problems and administer proactive checks
• Participate in the team’s shift pattern and on-call coverage
• Learn different database technologies and provide support

Requirements

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment
• GCP background experience in a Linux environment
• Familiarity with Windows, Linux, and Network administration
• Excellent English communication skills
• Ability to multitask and react quickly
• A curious mindset with the tenacity to diagnose issues
• SQL Server knowledge is an asset
• Experience with monitoring tools like ICINGA, Zabbix, Prometheus
• Shell Scripting knowledge for system improvements

Benefits

• Competitive total rewards and salary package
• Flexible remote or hybrid work options
• Collaborate with industry experts
• Substantial training allowance for skill development
• Equipment provided for remote work
• Annual wellness budget for health and well-being
• Generous vacation and sick days