NOC Support Administrator - Remote

Overview

The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice.

In Short

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Troubleshoot operational problems
• Communicate status and planning activities to customers and other team members
• Learn different database technologies and provide support

Requirements

• A minimum of 2 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts)
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Excellent English communication skills
• Ability to multitask and react quickly to multiple issues
• A curious mindset with the tenacity to fully diagnose issues
• SQL Server knowledge is an asset
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge

Benefits

• Competitive total rewards and salary package
• Flexibly work remotely from your home
• Collaborate with some of the best and brightest in the industry
• Hone your skills or learn new ones with a substantial training allowance
• All equipment needed to work from home provided
• Annual wellness budget for personal health and well-being
• Generous amount of paid vacation and sick days