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Field Support Administrator - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

As a Field Support Admin, you'll be a crucial link between our gym franchise locations and the corporate support team, managing the MindBody ticket system to ensure prompt resolution of technical issues.

In Short

  • Serve as the primary administrator for the MindBody support ticket system
  • Process, prioritize, and assign incoming support tickets from franchise locations
  • Track ticket status and ensure timely resolution of all requests
  • Communicate with franchise owners and staff regarding ticket updates
  • Generate and analyze reports on common issues and resolution times
  • Coordinate with technical teams, vendors, and franchise operators
  • Develop and maintain documentation of common solutions
  • Provide basic troubleshooting guidance for MindBody software issues

Requirements

  • Previous experience with MindBody software
  • Experience with ticket management systems and customer support
  • Strong organizational skills and attention to detail
  • Excellent written and verbal communication abilities
  • Ability to prioritize tasks in a fast-paced environment

Benefits

  • Work remotely from anywhere in the USA
  • Join a leading fitness concept
  • Opportunity to develop skills in customer support and technical troubleshooting
Fitt Talent Partners logo

Fitt Talent Partners

Fitt Talent Partners is a specialized recruitment firm dedicated to connecting top talent with leading companies in the health, fitness, and wellness sectors. They focus on filling key roles for innovative organizations, such as a prominent psychedelic therapy provider that aims to transform lives by treating mental health conditions like depression, anxiety, and PTSD. With a commitment to operational excellence and the integration of advanced technologies, Fitt Talent Partners plays a crucial role in enhancing the effectiveness and accessibility of life-changing therapies.

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