Trader Support Specialist - Weekend - Remote

Overview

This role involves providing exceptional support to traders, ensuring user satisfaction and fostering a positive environment for team collaboration, all while working remotely.

In Short

• Own trader interactions from start to resolution through various support channels.
• Master trading platforms and internal tools.
• Maintain in-depth product knowledge through ongoing education.
• Troubleshoot inquiries and escalate when necessary.
• Participate in improving the trader-focused Learning Center.
• Contribute to team goals related to customer satisfaction and response times.
• Educate traders on how Topstep works.
• Participate in beta testing new features.
• Contribute to company growth through collaborative projects.
• Shape the future of Topstep with your unique skills.

Requirements

• Available to work full-time, including weekends.
• Access to high-speed internet.
• Ability to type a minimum of 30 WPM.
• Bachelor’s degree or comparable experience preferred.
• Outstanding interaction with traders is essential.
• Understanding of white-glove care.
• Minimum one year in a customer contact position.
• Familiarity with CRM tools.
• Comfort with remote work and asynchronous communication.
• Strong organizational skills and proactive communication.

Benefits

• Fully remote or hybrid working environment.
• 10 company-paid holidays and generous family leave.
• Competitive 401(k) matching and health benefits.
• Encouragement for vacations with bonuses for taking time off.