Trader Support Specialist - Remote

Overview

As a Trader Support Specialist at Tradeify.co, you will serve as the primary point of contact for traders, helping them navigate technical issues and providing exceptional customer service.

In Short

• Serve as the primary point of contact for Tradeify.co traders and customers.
• Resolve inquiries related to trading platforms, data feeds, and execution.
• Master trading platforms and internal tools.
• Troubleshoot and escalate issues as necessary.
• Provide white-glove care to traders.
• Contribute to the Learning Center and knowledge bases.
• Focus on customer satisfaction and response times.
• Educate traders on platform functionalities.
• Participate in beta testing of new features.
• Monitor trading systems for potential issues.

Requirements

• 2+ years of experience in customer service or technical support.
• Excellent written and verbal communication skills.
• Ability to type a minimum of 30 WPM.
• Outstanding interaction skills with traders.
• Strong analytical and problem-solving skills.
• Proficiency in CRM software.
• Goal- and results-oriented with strong organizational skills.
• Willingness to work hours aligned with US trading sessions.
• Must be fluent in English.

Benefits

• Opportunity to work with a dynamic trading firm.
• Access to significant capital and state-of-the-art technology.
• Supportive work culture focused on learning and development.
• Flexible working hours aligned with trading sessions.
• Collaboration with industry leaders in trading technology.