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Trader Support Specialist - Remote

Posted Yesterday
Customer Service
Contract
LATAM

Overview

As a Trader Support Specialist at Tradeify.co, you will serve as the primary point of contact for traders, helping them navigate technical issues and providing exceptional customer service.

In Short

  • Serve as the primary point of contact for Tradeify.co traders and customers.
  • Resolve inquiries related to trading platforms, data feeds, and execution.
  • Master trading platforms and internal tools.
  • Troubleshoot and escalate issues as necessary.
  • Provide white-glove care to traders.
  • Contribute to the Learning Center and knowledge bases.
  • Focus on customer satisfaction and response times.
  • Educate traders on platform functionalities.
  • Participate in beta testing of new features.
  • Monitor trading systems for potential issues.

Requirements

  • 2+ years of experience in customer service or technical support.
  • Excellent written and verbal communication skills.
  • Ability to type a minimum of 30 WPM.
  • Outstanding interaction skills with traders.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM software.
  • Goal- and results-oriented with strong organizational skills.
  • Willingness to work hours aligned with US trading sessions.
  • Must be fluent in English.

Benefits

  • Opportunity to work with a dynamic trading firm.
  • Access to significant capital and state-of-the-art technology.
  • Supportive work culture focused on learning and development.
  • Flexible working hours aligned with trading sessions.
  • Collaboration with industry leaders in trading technology.
Tradeify logo

Tradeify

Tradeify.co is an innovative proprietary trading firm that specializes in multi-asset trading through advanced, data-driven strategies and cutting-edge technology. Partnering with industry leaders like NinjaTrader and Tradovate, Tradeify.co aims to provide traders with a premier experience by offering significant capital, state-of-the-art technology, and unwavering support. The company is committed to empowering exceptional traders to navigate the complexities of global financial markets, fostering a culture rooted in quantitative analysis, rigorous risk management, and continuous learning. As Tradeify.co continues to grow, it seeks to build a vibrant trading community and attract top-tier talent through compelling brand storytelling and dynamic marketing strategies.

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