Trader Support Specialist - Remote

Overview

This role on our Trader Support team is focused on providing exceptional user satisfaction and support to our traders, ensuring they have a positive experience with our services.

In Short

• Manage customer interactions via live chat, Discord, and phone.
• Master trading platforms and internal tools.
• Maintain product knowledge through ongoing education.
• Troubleshoot inquiries and escalate when necessary.
• Enhance trader interactions for meaningful experiences.
• Contribute to improving help center and internal knowledge bases.
• Focus on customer satisfaction and response times.
• Educate customers on how Topstep works.
• Participate in beta testing new features.
• Drive innovation and growth through collaboration.

Requirements

• Remote within the US (excluding California).
• High-speed internet is required.
• Minimum typing speed of 30 WPM.
• Bachelor’s degree or equivalent experience preferred.
• Strong customer interaction skills are essential.
• Understanding of white-glove customer care.
• At least 1 year of customer contact experience.
• Familiarity with CRM tools.
• Comfortable working remotely and using asynchronous communication.
• Strong organizational skills and results-oriented mindset.

Benefits

• Engaging work environment with remote and hybrid options.
• Company-paid holidays and generous family leave.
• Competitive 401(k) matching and health benefits for full-time employees.
• Encouragement for vacations with bonuses for taking time off.
• Food and groceries budget and contributions to health and wellness.