Web Support Specialist - Remote

Overview

We’re working with a well-established, innovative tech company recognized for delivering advanced digital solutions to global clients. They are seeking a Web Support Specialist to join their collaborative team. This role is ideal for someone who enjoys structured systems, thrives in a fast-paced environment, and takes pride in delivering high-quality web updates and exceptional client experiences.

In Short

• Support public-facing client websites by executing timely and accurate content updates using internal content management systems.
• Ensure all site updates meet regulatory, brand, and quality standards through frequent quality checks.
• Communicate regularly and professionally with clients to keep them informed about the status of requests and resolve any issues promptly.
• Facilitate high-impact website content changes, including webcasts, presentations, disclosure documents (such as press releases and financial reports), and ESG materials.
• Balance multiple client requests, prioritizing tasks to meet tight deadlines.
• Troubleshoot technical or content issues independently and escalate when necessary.
• Collaborate with cross-functional teams to deliver seamless client solutions.
• Occasionally support critical client events or escalations outside standard business hours, including evenings, weekends, and holidays as needed.

Requirements

• 2–3 years of experience in client service, web content management, or similar delivery-focused roles.
• Hands-on experience with content management systems (CMS) and ticketing platforms (such as Zendesk or Jira).
• Solid understanding of HTML and CSS; basic familiarity with JavaScript or jQuery is a plus.
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills in English, and a collaborative team-oriented approach.
• Proven troubleshooting skills and a proactive, solutions-focused mindset.
• Ability to work independently as well as part of a team.
• Experience supporting clients in regulated or financial environments is considered an asset.
• Flexibility to work outside standard hours for urgent client needs and critical project delivery.

Benefits

• Opportunity to work with innovative technology.
• Collaborative team environment.
• Flexibility in work hours.
• Engagement with global clients.
• Professional development opportunities.