Customer Support Specialist - Weekends - Remote

Overview

The Customer Support Specialist at Double Good plays a crucial role in providing timely, accurate, and empathetic support to customers, ensuring resolution of inquiries related to orders and fundraising events.

In Short

• Work 40 hours per week from Thursday to Monday, 8am–4pm CST.
• Support customers across the US in real-time.
• Collaborate with shipping, product, and technical support teams.
• Respond to inquiries via email, chat, and phone.
• Provide resolutions on the first attempt when possible.
• Adapt communication tone to match customer sentiment.
• Document all tickets accurately.
• Participate in team meetings and training.
• Support peak-season demand with overtime if required.
• Contribute feedback for continuous improvement.

Requirements

• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple tickets simultaneously.
• Proficiency with customer support platforms.
• High emotional intelligence and adaptability.
• Reliable internet connection.
• High School Diploma or GED equivalent.
• 1–2 years in customer support or related environment.

Benefits

• Competitive medical, dental, and vision coverage.
• Immediate vesting in 401k plan.
• Paid time off and company-paid leaves.
• Unique perks including a Popcorn Allowance.
• 10% target annual bonus on base salary.