Customer Support Specialist (Weekends) - Remote

Overview

The Customer Support Specialist at BURGA plays a crucial role in delivering exceptional customer service in a fast-paced environment, assisting with order inquiries and product guidance.

In Short

• Collaborate with a passionate team to provide exceptional customer support.
• Assist with order inquiries and product information.
• Maintain a deep understanding of BURGA's products.
• Recognize and address recurring customer concerns.
• Work with internal teams to enhance customer experience.
• Strong written communication skills required.
• Proactive mindset for effective issue resolution.
• Willingness to learn and adapt to new tools.
• Experience in e-commerce or retail is a plus.
• Part-time position for weekends only.

Requirements

• Strong written communication and customer-focused approach.
• Proactive mindset with effective problem-solving skills.
• Willingness to learn and adapt to new processes.
• Passion for helping others and ensuring a positive experience.
• Experience in customer retention and process improvement.
• Familiarity with CRM tools is advantageous.

Benefits

• Team-building activities and events.
• Annual workation opportunities.
• Investment in personal growth and skill development.
• Free day off on your birthday.
• Exclusive discounts and free products.
• Private health insurance after 6 months.
• Pleasant workplace environment with team lunches.
• Flexible working arrangements.