Customer Support Specialist, West - Remote

Overview

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

In Short

• Join Attentive as a Customer Support Specialist.
• Be the first-responder for customer inquiries.
• Troubleshoot and resolve technical issues.
• Deliver outstanding product support.
• Communicate with clients via email and live chat.
• Work cross-functionally with marketing, sales, product, and design.
• Become a resident expert on the platform and ecommerce industry.
• Support clients between 9am-6pm PST.
• Applicants should be located within PST/MST time zones.

Requirements

• High-level professional communication skills.
• Ability to analyze and troubleshoot complex technical issues.
• Experience in customer support roles.
• Familiarity with ecommerce platforms.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Experience with live chat and email support.
• Willingness to learn and adapt.

Benefits

• Work with a top-rated customer success team.
• Be part of a recognized growing company.
• Opportunity to work with leading global brands.
• Engage in a collaborative work environment.
• Gain expertise in mobile marketing and ecommerce.