Customer Success Engineer - Remote

Overview

Tigera provides secure networking and comprehensive protection for containers and Kubernetes. Tigera’s Calico Cloud is the industry’s only container security platform with built-in network security to prevent, detect, and mitigate security breaches. Calico Enterprise provides high-availability networking and simplified network security for cloud-native applications.

Tigera is the creator and maintainer of Calico Open Source, the most widely adopted container networking and security solution. The company’s software powers more than 100M containers across 2M+ nodes in 166 countries, and is supported across all major cloud providers and Kubernetes distributions.

As our team grows, we are looking for colleagues who not only share our passion for this work and growing our company, but who will also strengthen our company values and help ensure that Tigera remains a great place to work. At our core, our focus is on our customers, who are the heroes of our story; on aiming high and staying nimble in how we get there; on continuous learning to drive our success; and on respecting, collaborating, and supporting each other on a daily basis.

If you are looking to help make a substantial impact, and our values and products align with your vision of your career growth, we want to hear from you!

In Short

• Ensure success of your assigned customers' deployments
• Develop and deliver technical training on Kubernetes Networking, Security & Observability
• Collaborate with Solution Architects to design and deliver networking and security workshops
• Help customers resolve technical issues while meeting key support SLAs
• Build a multi-media repository of technical content for our customers to help accelerate learning and self-enablement
• Influence the direction of our product by working closely with the Product Management and Engineering teams
• Become a trusted technical resource and advocate for your customers
• Share learnings and insights from our customers to help shape our marketing programs and product roadmap

Requirements

• 4-6 years experience in a customer-facing technical role at a network security software company
• Solid hands-on technical skills & knowledge in Linux fundamentals, Layer 7 Networking, Gateway API & Load Balancing, Private and public cloud, Networking & Security, Application level Security, Automation & Scripting
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Resourceful self-starter adept at navigating challenges to deliver effective solutions
• Excellent verbal and written communication and presentation skills
• Experience in an early-stage startup environment is preferred
• Bachelor's Degree or Technical Diploma in Computer Science/Computer Engineering/Information Technology or related

Benefits

• Competitive compensation package
• Full health, vision, and dental benefits
• Collaborative, flexible work environment
• Commitment to respect and support from every employee
• Opportunity to learn from top technical experts