Passenger Services Agent - Remote

Overview

The Passenger Services Agent supports Call Center and related departments by fulfilling a variety of administrative tasks, as well as providing pre-departure customer service to guests and travel advisors.

In Short

• Assist with sending notifications regarding itinerary changes and service issues.
• Respond to guest and travel advisor inquiries via email, chat, and phone.
• Provide internal support to other offices and vendors.
• Assist with accounting tasks related to chargebacks and cancellations.
• Manage guest special requests and inquiries.
• Participate in company software testing initiatives.
• Maintain department records and shared internal documents.
• Create and support VIP and media bookings.
• Work in a flexible remote or hybrid environment.

Requirements

• 1+ years call center experience in a reservations or administrative role.
• Strong communication skills, both via phone and email.
• Proficient in locating and analyzing information.
• Capable of working independently with minimal supervision.
• Collaborative team player.
• Flexible and adaptable to changes.
• Professional and courteous in interactions.
• Excellent listening and problem-solving abilities.
• Highly detail-oriented.

Benefits

• Annual travel credit of $1,250 after the first year.
• 2 weeks a year to work from anywhere in the world.
• Global training calendar with various learning opportunities.
• $3,000 per year for external learning and development courses.
• Two paid workdays each year for volunteering.