IT Support Coordinator I - Remote

Overview

Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.

In Short

• Log all incoming support requests into customized ServiceNow issue-tracking software
• Unlock user accounts and reset passwords
• Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
• Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals
• Install, modify, or repair software and hardware
• Resolve internet, intranet and VPN connection issues
• Address Nielsen panelist household concerns and provide solutions
• Identify and correct known conditions that can be resolved remotely
• Escalate new or unknown conditions to the appropriate expert
• Serve as liaison between office, Nielsen Reps and Nielsen panelist households

Requirements

• Associate Degree in Computer Science or 2+ years of equivalent work experience in remote technical support
• Working knowledge of Google Tools including Doc, Sheets, Slides, Drive and Sites
• Strong troubleshooting, organizational and documentation skills
• SQL knowledge
• Strong written, verbal and electronic communication skills (English language)

Benefits

• Join a dynamic team committed to excellence and making an impact
• Opportunity to work in a global workforce
• Be part of the media revolution