Care Advisor, Care Concierge - Remote

Overview

As a Care Advisor, Care Concierge, you will assist benefit recipients in navigating the product platform and recommend service offerings while supporting the completion of orders.

In Short

• Join a recognized team focused on improving home care services.
• Assist members with assessments and service recommendations.
• Make outbound calls to follow up with clients.
• Help clients access community resources.
• Participate in scheduling and coordinating services.
• Maintain performance metrics including call volume and quality assurance.
• Work in a fast-paced startup environment.
• Must have strong communication and organizational skills.
• Remote work flexibility within the United States.
• Commitment to diversity and inclusion in the workplace.

Requirements

• Passionate about improving health outcomes.
• Proficient in computer and clerical functions.
• Strong interpersonal and communication skills.
• Experience in public/community health preferred.
• Ability to work with multi-disciplinary teams.
• High school diploma preferred.
• Experience in social services or healthcare navigation is a plus.
• Must be 18 years or older.

Benefits

• Work remotely with a flexible schedule.
• Be part of a team that celebrates successes.
• Opportunities for professional growth.
• Supportive team environment.
• Focus on diversity, equity, and inclusion.