Care Concierge - Remote

Overview

Neura Health is a venture-backed startup with a mission to improve access and quality of care for neurologic conditions. Our longer-term vision is to find cures by learning from the experience of every neurology patient.

In Short

• Provide seamless care coordination over messaging and phone to ensure a smooth patient experience.
• Prepare patients for their medical visits by ensuring they have all necessary information and updates ready in their chart.
• Help patients navigate their insurance coverage for labs, prescriptions, and scans.
• Clearly and empathetically explain complex information to patients.
• Resolve billing issues and payment collection.
• Support ad-hoc reporting and special project requests.
• Track common themes across patient feedback and support with developing solutions.
• Contribute to clinical process improvement and standard operating procedures.
• Cross-collaborate with other departments to drive company initiatives.
• Maintain strict confidentiality for all patient and company information.

Requirements

• Must be available to manage inbound patient inquiries for 8 hours a day, 5 days per week.
• A minimum of 2 years experience in healthcare, medical assistance, or clinical care.
• Prior experience working with insurance is required.
• Experience working closely with clinicians preferred.
• Knowledge of clinical admin systems (EMR) preferred.
• Stellar communication skills.
• An empathetic customer-service approach.
• Proactivity, autonomy, and an owner's mindset.
• Organization and attention to detail.
• Soft skills: listening, negotiating, decision-making, and leadership.

Benefits

• The salary range for this role is between $55,000 and $60,000 annually plus benefits.