Product Support Engineer - Remote

Overview

The Product Support Engineer role involves researching industry solutions and providing support materials for Tencent's audio and video products while working closely with business teams to analyze customer needs.

In Short

• Research industry solutions and create sales support materials.
• Analyze the technical structure of customers' media businesses.
• Provide industry solutions for international markets.
• Conduct industry analysis and identify potential customers.
• Work in a team-oriented environment.
• Utilize strong communication skills in English.
• Demonstrate problem-solving and logical thinking abilities.
• Self-motivated with a passion for work.
• Ability to handle stress and work collaboratively.
• Focus on customer service and business development.

Requirements

• Bachelor's degree or above, preferably in computer or MBA-related majors.
• Fluent in English for professional communication.
• Good communication skills and customer service awareness.
• Strong desk research and writing skills.
• High business sensitivity and excellent learning ability.
• Logical thinking and problem-solving skills.
• Self-motivated and responsible.
• Good team spirit and stress resistance.

Benefits

• Equal Employment Opportunity employer.
• Supportive and inspiring work environment.
• Encouragement of diverse voices and innovation.