IT Observability and Support Specialist - Remote

Overview

The IT Observability and Support Specialist is responsible for ensuring the reliability, availability, and performance of IT systems through proactive monitoring, incident response, and continuous improvement of observability practices.

In Short

• Remote position allowing work from a home location.
• Develop and maintain monitoring, logging, and alerting solutions.
• Collaborate with IT, DevOps, and engineering teams.
• Monitor and manage production incidents.
• Perform root cause analysis for incidents.
• Identify gaps in monitoring and implement improvements.
• Automate repetitive monitoring tasks.
• Maintain documentation of monitoring configurations.
• Provide training on monitoring best practices.
• Participate in on-call rotations for incident response.

Requirements

• Hands-on experience with observability tools.
• Strong understanding of incident management and troubleshooting.
• Experience with Linux and Windows environments.
• Proficiency in scripting languages for automation.
• Knowledge of cloud environments and containerized applications.
• Excellent analytical and problem-solving skills.
• Certifications in ITIL or related fields preferred.
• Experience with Infrastructure-as-Code tools.
• Familiarity with DevOps and CI/CD pipelines.
• Understanding of networking principles.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Pension and stock purchase plans.
• Generous paid time off and holidays.
• Educational assistance programs.
• Wellness program with financial incentives.
• Short and long-term disability protection.
• Adoption and surrogacy reimbursement.
• Back-up child/elder care options.
• Opportunities for career development.