Client Solution Advisor (GOV) - Remote

Overview

As a Client Solution Advisor within PNC's Tempus Technologies organization, you will implement complex new products and services for clients while providing ongoing relationship management.

In Short

• Implement complex new products and services for clients.
• Analyze requirements and gather deliverables for implementation.
• Provide sales or consultative support to prospects or clients.
• Consult with clients to gather and utilize data for product/service updates.
• Act as a project manager coordinating implementation work.
• Manage multiple complex implementations simultaneously.
• Serve as an escalation point for implementation and support issues.
• Coach staff and clients when needed.
• Develop and maintain training materials for service partners.
• Ensure positive ongoing client experiences.

Requirements

• 2+ years of relevant professional experience.
• Bachelor's degree or equivalent combination of education and experience.
• Knowledge of client relationship management applications.
• Strong decision-making and critical thinking skills.
• Effective communication skills.
• Ability to manage multiple priorities.
• Experience in customer support policies and standards.
• Results-oriented with a personal initiative.
• Flexibility and adaptability in a dynamic environment.
• Experience in sales support and administration.

Benefits

• Medical/prescription drug coverage with Health Savings Account feature.
• Dental and vision options.
• 401(k) with PNC match, pension and stock purchase plans.
• Generous paid time off including vacation and holidays.
• Short and long-term disability protection.
• Educational assistance with select programs fully paid.
• Robust wellness program with financial incentives.
• Adoption, surrogacy, and doula reimbursement.
• Back-up child/elder care.
• Opportunities for career development and growth.