Implementation Lead - Remote

Overview

The Implementation Lead at Tempus Technologies is responsible for developing customized implementation plans for clients, ensuring delivery of services, and managing projects from start to finish in a remote work environment.

In Short

• Develop customized implementation plans for clients.
• Direct internal service partners to ensure timely delivery of services.
• Conduct implementation kickoff meetings with clients.
• Manage projects end-to-end while meeting defined SLAs.
• Communicate regularly with clients and sales officers.
• Lead training sessions for clients via various formats.
• Focus on customer satisfaction and risk management.
• Utilize technical support skills to address client needs.
• Participate in continual improvement processes.
• Support sales efforts through effective communication.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of relevant industry experience.
• Strong accountability and relationship-building skills.
• Excellent decision-making capabilities.
• Ability to manage multiple priorities effectively.
• Knowledge of product lines and operational functions.
• Experience in consulting and effective communications.
• Attention to detail and problem management skills.
• Technical support experience is preferred.
• Certifications are often desired but not required.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Pension and stock purchase plans.
• Short and long-term disability protection.
• Paid time off including vacation and holidays.
• Educational assistance programs.
• Wellness program with financial incentives.
• Support for adoption and surrogacy reimbursement.
• Flexible work arrangements.
• Inclusive workplace culture.