Senior Solution Advisor - Remote

Overview

The Senior Solution Advisor at Datacom plays a crucial role in enhancing customer service through effective solution design and relationship management, while leveraging technology to drive operational efficiency.

In Short

• Responsible for solution design based on client requirements.
• Lead qualification and coordination of sales activities.
• Manage formal sales responses including proposals and RFPs.
• Develop and maintain customer relationships.
• Build strategic relationships with stakeholders.
• Support remote sales capabilities across regional teams.
• Ensure compliance with commercial standards.
• Assist marketing with demand stimulation activities.
• Create and align sales and marketing collateral.
• Maintain knowledge of CX vendors and technologies.

Requirements

• Curiosity about operational processes and technology.
• Ability to work independently and collaboratively.
• Willingness to learn and tackle new challenges.
• Experience in leading projects and delivering results.
• Strong business acumen from previous operational roles.
• Excellent rapport-building skills with cross-functional teams.
• Experience in contact centre operations, ideally in BPO.
• Understanding of CX technologies and their impact on service.

Benefits

• Dynamic and inclusive workplace culture.
• Flexible working arrangements including remote work.
• Professional development opportunities.
• Social events and chill-out spaces.
• Recognition for contributions in a collegial environment.