Senior Solution Advisor - Remote

Overview

The Senior Solution Advisor role is responsible for solving our clients service experience objectives which might include growing their business, increasing community engagement, reducing risk, or optimising spend. This means that you are a Customer Experience (CX) and Contact Centre expert where you can draw on your knowledge of this domain to design and propose operational solutions for our customers.

In Short

• Solution design to meet client business needs.
• Lead qualification and coordination for sales activities.
• Writing and managing formal sales responses.
• Developing relationships with customers.
• Building strategic relationships with stakeholders.
• Supporting remote sales capabilities.
• Ensuring compliance with commercial standards.
• Participating in marketing activities.
• Creating sales and marketing collateral.
• Maintaining knowledge of CX vendors.

Requirements

• Curiosity about how things work.
• Ability to work independently and seek help when needed.
• Willingness to learn new tasks.
• Project ownership and delivery capability.
• Experience in writing RFX responses.
• Strong business acumen.
• Ability to build rapport with cross-functional teams.
• Extensive experience in contact centre operations.
• Understanding of CX technologies.

Benefits

• Dynamic and agile work environment.
• Social events and chill-out spaces.
• Remote working and flexible hours.
• Professional development opportunities.
• Inclusive and welcoming workplace culture.