Customer Service Executive - Remote

Overview

The Customer Service Executive role is a 6-month fixed-term contract focused on providing exceptional service to customers, particularly in the area of Motor Finance, while ensuring compliance with regulations.

In Short

• Build trust with customers through tailored communication.
• Ensure accurate issuance of regulatory documentation.
• Identify and refer issues needing specialist handling.
• Handle customer complaints with a focus on fairness.
• Support vulnerable customers with their specific needs.
• Signpost customers in financial difficulty to appropriate teams.
• Ensure compliance with company standards and FCA regulations.
• Maintain competence through ongoing training.
• Contribute to promoting fair customer outcomes.

Requirements

• Team player with a positive attitude.
• Excellent organizational skills in a fast-paced environment.
• Experience in financial services is preferred.
• Understanding of relevant regulations like FCA rules.
• Ability to manage high call volumes efficiently.

Benefits

• 25 days annual leave plus 8 Bank Holidays.
• Additional day off for a celebration.
• Healthcare cash plan.
• Life Assurance at 3x salary.
• Electric Vehicle salary sacrifice scheme.
• Cycle to Work salary sacrifice scheme.
• Smart Tech scheme with 0% interest.
• 10% discount on solar panels.
• Quarterly team social budgets.