Arrears & Litigation Executive - Remote

Overview

The Arrears & Litigation Executive at Tandem plays a crucial role in ensuring fair treatment of customers experiencing financial difficulties, particularly in managing secured motor and mortgage loans and litigation.

In Short

• Full-time position working remotely with occasional office visits.
• Salary range of £34,000 - £37,000 per year.
• Manage customer service-related communications and inquiries.
• Ensure compliance with regulatory documentation and FCA rules.
• Handle customer complaints and identify vulnerable customers.
• Proactively manage accounts in arrears and negotiate repayment options.
• Complete Income and Expenditure assessments.
• Maintain adherence to company standards and regulatory obligations.
• Contribute to positive process changes within the team.
• Participate in achieving company objectives and values.

Requirements

• Experience in financial services and customer service related to arrears.
• Knowledge of FCA rules and regulations.
• Strong litigation experience with secured loans.
• Ability to manage complex cases and prepare court documentation.
• Experience in negotiating with customers in financial difficulty.
• Understanding of treating customers fairly and regulatory compliance.
• Demonstrable experience in managing motor finance and mortgage arrears.
• Ability to work independently and collaboratively.
• Strong communication and problem-solving skills.
• Commitment to ongoing professional development.

Benefits

• 25 days annual leave plus 8 Bank Holidays.
• Birthday or religious celebration day off.
• Healthcare cash plan worth a minimum of £750 per year.
• Salary sacrifice pension contributions.
• Cycle to Work scheme and electric vehicle salary sacrifice.
• Discounts on solar panels and other benefits.
• Quarterly team social budgets and free snacks in the office.
• 2 paid volunteering days per year.
• Smart Tech scheme for purchasing goods with 0% interest.
• Opportunities for personal and professional growth.