Arrears & Litigation Executive - Remote

Overview

The Arrears & Litigation Executive role at Tandem focuses on managing later arrears cases for motor finance and mortgages, ensuring fair treatment of customers and compliance with regulatory obligations.

In Short

• Manage customer service-related communication regarding mortgage and loan products.
• Ensure accurate regulatory documentation is issued.
• Handle complaints and vulnerable customers with care.
• Proactively manage accounts in arrears.
• Negotiate repayment options with customers.
• Complete Income and Expenditure assessments.
• Uphold company standards and FCA regulations.
• Contribute to a culture of treating customers fairly.
• Work collaboratively within a diverse team.
• Participate in continuous professional development.

Requirements

• Strong litigation experience on secured loans.
• Experience with motor finance repossessions.
• Knowledge of FCA rules and regulations.
• Previous experience in financial services.
• Ability to manage complex cases.
• Strong customer service skills.
• Experience in arrears management.
• Ability to identify and handle vulnerable customers.
• Proficiency in negotiation and communication.
• Commitment to professional competence and training.

Benefits

• 25 days annual leave plus bank holidays.
• Healthcare cash plan.
• Electric Vehicle salary sacrifice scheme.
• Cycle to Work scheme.
• Salary sacrifice pension contributions.
• Discounts on solar panels.
• Paid volunteering days.
• Free snacks and drinks in the office.
• Quarterly team social budgets.
• Tree planting initiative.