Sports Customer Service Executive - Remote

Overview

We have an exciting opportunity to join our brand new Sportsbook team. As a Sportsbook Customer Support Executive, you will be part of a dedicated team responsible for delivering a first class sports betting experience to our customers in the Philippines and UK.

In Short

• Provide prompt, friendly, and professional support to Sportsbook customers via live chat, email, and all channel options.
• Assist customers with account queries professionally in line with agreed KPI’s.
• Understand and explain Sportsbook rules, promotions, and betting terms clearly.
• Support management in identifying patterns and escalating issues.
• Help plan and organize resources around the sporting calendar.
• Suggest initiatives for long-term resolutions on repeated contacts.
• Create a knowledge base of common issues for new starters.
• Update FAQs to manage issues proactively.
• Support the department trainer with creating materials.
• Ensure customer account adjustments are dealt with accurately.

Requirements

• Sports enthusiast with excellent knowledge of sports and betting products.
• Experience working within an online Sports Customer Support role.
• Excellent interpersonal and communication skills.
• Experience with dealing with Customer Complaints.
• High attention to detail.
• Experience of Communications Quality Auditing.
• Proactive in identifying issues and potential solutions.
• Well organized with excellent self-discipline.
• Highly collaborative and understands team priorities.
• A flexible attitude.

Benefits

• Opportunity to work in a dynamic and exciting environment.
• Be part of a dedicated team focused on customer experience.
• Access to training and development opportunities.
• Flexible working arrangements.
• Potential for career advancement.