Customer Service Executive - Mobile - Remote

Overview

Join Focus Group as a Customer Service Executive in the Mobile division, where you will support customers and resolve issues, making a genuine difference in their experience.

In Short

• Role involves providing exceptional customer service via phone, email, and in person.
• Support the mobile sales team with updates and coordination.
• Manage and resolve customer queries and complaints efficiently.
• Maintain accurate records using internal task systems.
• Work collaboratively with mobile networks, suppliers, and third-party partners.
• Identify process improvements for better service delivery.
• Be part of a supportive team with a customer-first culture.
• Career growth opportunities across customer service and technical support.
• Work in a fast-paced environment with varied tasks.
• Represent the Focus Mobile brand and impact customer experience.

Requirements

• Excellent telephone manner and communication skills.
• Experience in handling customer queries in a service environment.
• Strong organisational and time management skills.
• High attention to detail with strong administrative capabilities.
• Ability to use initiative and make confident decisions.
• Effective multitasking in a fast-paced environment.
• Experience dealing with billing queries.
• A strong work ethic and commitment to punctuality.

Benefits

• Join a customer-first culture passionate about excellence.
• Be part of a collaborative and friendly team environment.
• Gain valuable experience across multiple areas.
• Enjoy variety and pace in daily tasks.
• Make a direct impact on customer experience.