Principal Software Engineer - Remote

Overview

Suzy is an AI-first SaaS platform transforming how businesses capture consumer insights. With Suzy 3.0, we’re building the next generation of our platform—anchored around Suzy Speaks, Suzy Signals, and AskSuzy—to deliver real-time, mobile-first feedback loops that help the world’s biggest brands move at the speed of culture.

In Short

• Design & Architect: Define and evolve the architecture of Suzy 3.0, focusing on scalability, resilience, and performance.
• Build & Lead by Example: Write production-quality code across services and components; mentor others through code reviews and pairing.
• Cross-Functional Alignment: Partner with Product, Data, Security, and Infra teams to anticipate dependencies and make pragmatic tradeoffs.
• Experiment & Deliver: Drive proof-of-concepts in areas like AI-driven natural language processing, mobile-first engagement, and real-time analytics.
• Own Key Systems: Lead initiatives for mobile-first conversational feedback, real-time market data ingestion, and AI-powered Q&A workflows.
• Scale & Secure: Ensure reliability, compliance, and observability at scale.

Requirements

• 10+ years of engineering experience with increasing scope, including Staff/Principal responsibilities.
• Proven ability to design, build, and operate large-scale distributed systems.
• Fluent in at least one systems-level language (C#/.NET, Go, Rust, or similar) and one scripting language (TypeScript, Python, etc.).
• Strong understanding of data pipelines, real-time event streaming, and system observability.
• Experience building AI/ML-enabled applications or integrating third-party AI/LLM APIs is a plus.
• Anticipates dependencies and aligns teams without blocking delivery.
• A builder’s mindset: pragmatic, hands-on, comfortable with ambiguity, thrives in startup environments.
• Strong communicator who influences through clarity and code.

Benefits

• Generous health, dental, and vision benefits, with immediate 401K vesting.
• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives.
• The opportunity to make an immediate impact as a part of a fast-growing company.
• The target base compensation for this role is $180,000 - $200,000 / yr.