Remote Otter LogoRemoteOtter

Advanced Technical Support Engineer - Windows - Remote

Posted 6 weeks ago
Customer Service
Full Time
Argentina

Overview

The client is seeking a Windows Escalation Engineer to provide advanced technical support and troubleshooting for complex Windows issues.

In Short

  • Provide technical support for complex Windows issues.
  • Analyze and isolate problems for reproduction.
  • Explain technical issues to non-technical audiences.
  • Collaborate with customers and support engineers.
  • Develop troubleshooting guides and knowledge base articles.
  • Contribute feedback for product improvements.

Requirements

  • Experience in technical support for Windows environments.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills.
  • Ability to collaborate with diverse teams.
  • Experience in documentation and knowledge sharing.

Benefits

  • Opportunity to work in a growing team.
  • Engagement in product improvement initiatives.
  • Access to ongoing training and development.
Sur logo

Sur

Sur is a dynamic organization dedicated to empowering individuals to achieve their personal and professional aspirations. The company fosters a collaborative environment that emphasizes skill development and the creation of remarkable opportunities. Sur values resilience, creativity, and a proactive approach, encouraging team members to embrace challenges and exceed expectations. As an Executive Business Partner, employees play a crucial role in supporting senior leadership and managing operations, while also driving communication and relationship-building within the organization. With a commitment to training and development, Sur offers a fully remote work environment, flexible hours, and a culture that promotes work-life balance and team camaraderie.

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