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Cloud Solutions Technical Support Consultant - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join a team of passionate experts at SupportYourApp, providing technical support for cloud solutions while working remotely.

In Short

  • Handle customers’ requests via email and phone
  • Design email templates as needed
  • Conduct research and analysis on products
  • Communicate with the client’s internal team
  • Work on team projects
  • Keep track of technological advancements in IT support
  • Work fully remotely
  • Fixed schedule: Sunday to Thursday, 1pm to 9pm South Africa time
  • Opportunity for growth and development
  • Good bonuses and paid training

Requirements

  • Excellent English communication skills (C1 level)
  • Experience with AWS or other cloud platforms
  • Strong networking knowledge
  • Customer support experience with cloud products
  • Analytical and research skills
  • Customer-oriented attitude
  • Excellent interpersonal skills
  • Experience with Google Cloud and Azure is a plus
  • AWS certification is a plus
  • Proficiency in Salesforce is a plus

Benefits

  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referrals
  • Paid intensive training
  • Work-life balance
  • Responsive management
  • Greenhouse conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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