Consultant, Technical Solutions - Remote

Overview

The Consultant, Technical Solutions at Visa will support clients using Visa Digital products and services, providing technical support and acting as a subject matter expert.

In Short

• Support clients using Visa Digital products and services.
• Provide technical support and post-launch escalation support.
• Handle escalated support requests.
• Act as a subject matter expert and mentor new team members.
• Work in a hybrid role with partial telecommuting.
• Collaborate with internal and external teams.
• Develop strategic partnerships with key accounts.
• Experience required in customer relationship management.
• Knowledge of web-based software development technologies.
• Project management skills are essential.

Requirements

• Master's degree in Computer Science or related field with 2 years experience, or Bachelor's degree with 5 years experience.
• Experience with e-commerce platforms and payment service providers.
• Ability to manage resolution and follow-up.
• Proficiency in Java, HTML, XML, JSON, REST APIs, and SQL.
• Experience in implementation and post-production support.
• Strong troubleshooting and debugging skills.
• Ability to maintain stakeholder relationships.
• Project management and collaboration skills.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision.
• 401(k) and Employee Stock Purchase Program.
• Paid Time Off and Wellness Programs.
• Potential for annual bonus and equity.