Consultant, Technical Solutions - Remote

Overview

The Consultant, Technical Solutions role at Visa involves supporting clients with Visa Digital products and services while providing technical support and training to ensure successful integration and operation.

In Short

• Support clients using Visa Digital products.
• Provide technical support for product integration.
• Handle escalated support requests.
• Act as a subject matter expert and mentor.
• Work in a hybrid environment with partial telecommuting.
• Collaborate with internal and external teams.
• Manage customer relationships effectively.
• Utilize web-based development technologies.
• Ensure optimal functioning of integrations.
• Engage in project management and cross-functional collaboration.

Requirements

• Master's degree in Computer Science or related field with 2 years of experience, or Bachelor's with 5 years of experience.
• Experience with customer relationship management.
• Knowledge of e-commerce platforms and payment services.
• Proficient in Java, HTML, XML, JSON, REST APIs, and SQL.
• Experience in implementation and post-production support.
• Strong troubleshooting and resolution skills.
• Ability to develop strategic partnerships with key accounts.
• Project management skills.
• Cross-functional collaboration experience.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision.
• 401(k) and Employee Stock Purchase Program.
• Paid Time Off and Wellness Programs.
• Potential for annual bonuses and equity.