Senior Consultant, Technical Solutions - Remote

Overview

The Technical Solutions team at Visa focuses on supporting clients using Visa's dispute platform. The Senior Consultant will provide integration and post-launch support, acting as a subject matter expert and mentor.

In Short

• Act as primary technical point of contact for medium to high complexity clients.
• Manage and troubleshoot escalated technical problems.
• Drive solutions for emergent or novel problems.
• Understand industry trends and client impacts.
• Provide technical implementation assistance to developers.
• Perform business analytics and performance monitoring.
• Educate clients on enhancements and services.
• Partner with Sales to build relationships.
• Commit to being part of a Scrum team.
• Foster a sense of team and collaboration.

Requirements

• 8+ years of relevant work experience.
• Strong customer focus and client-facing experience.
• Strong organization and resolution management skills.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision.
• 401(k), FSA/HSA options.
• Life Insurance and Paid Time Off.
• Wellness Program.