GPS Technical Support Engineer - Remote

Overview

We are seeking an experienced GPS Technical Support Engineer to join our team and provide top-tier technical support for our GPS Tracker and Tracking solutions. The ideal candidate will have a strong technical background and excellent problem-solving skills to identify, troubleshoot, and resolve complex GPS-related issues that affect our customers.

In Short

• Provide technical support for GPS Tracker and Tracking solutions.
• Diagnose and resolve advanced technical issues related to GPS trackers.
• Collaborate with L2 support to escalate unresolved issues.
• Develop and maintain troubleshooting guides and documentation.
• Monitor system performance and identify potential GPS tracking issues.
• Analyze support request patterns to identify systemic problems.
• Work closely with engineering and product teams for feedback.
• Suggest improvements based on customer feedback.
• Participate in the development and testing of new features.
• Provide technical guidance to L1 and L2 support teams.

Requirements

• Minimum of 3-5 years in technical support, focusing on GPS technology.
• Proven experience in diagnosing complex technical issues.
• Strong knowledge of GPS technology and tracking systems.
• Proficient in using support ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Bachelor's degree in IT, Computer Science, or related field (preferred).

Benefits

• Remote Work Setup.
• HMO + 2 Free Dependents on Day 1.
• 20 Paid Time Offs.
• Unused Leave Conversion.