Customer Success Manager, Key Accounts - Remote

Overview

Sprout Social is looking to hire a Customer Success Manager, Key Accounts for the Sales & Success team in Ireland.

In Short

• Cultivate strong relationships and loyalty with Mid-Market - Enterprise customers.
• Be the primary point of contact, providing a personalised experience to each customer.
• Drive value and product adoption for customers, providing strategic guidance.
• Manage direct relationships with 50+ customers simultaneously.
• Demonstrate success in retaining and expanding Enterprise-level accounts.
• Build relationships with senior-level decision makers.
• Provide consulting and strategic guidance related to social media tools.
• Participate in training and onboarding programs.
• Establish relationships with customer-facing departments.
• Maintain product expertise to serve as a trusted advisor.

Requirements

• 4+ years of experience in Customer Success in B2B SaaS/Software.
• 2+ years managing an Enterprise book of business.
• Success in retaining and renewing Enterprise-level accounts.
• Experience influencing senior-level decision makers.
• Passionate about customer success and providing an exemplary experience.
• Organized and detail-oriented.
• Technical aptitude to identify opportunities within the platform.
• Experience in SaaS/Software/Technology industry preferred.
• Experience with social media tools is a plus.

Benefits

• Insurance and benefit options for individuals and families.
• Flexible paid time off and parental leave program.
• High-quality equipment to support your work.
• Wellness initiatives for health and mental well-being.
• Ongoing education and development opportunities.
• Diversity, equity, and inclusion initiatives.
• Corporate social responsibility programs.
• State-of-the-art offices in Dublin’s city centre.