Senior Manager, Customer Lifecycle Marketing - Remote

Overview

Sprout Social is looking to hire a Sr. Manager, Customer Lifecycle Marketing on the Marketing team.

In Short

• Oversee a best-in-class team to build trust and deepen customer relationships.
• Drive multi-channel communications for customer navigation from adoption to advocacy.
• Research and implement new technologies from the AI toolset.
• Collaborate with Customer Success and Marketing Operations to align strategies.
• Guide cross-functional efforts for improved customer experiences.
• 8+ years of experience in Customer Marketing or Communications.
• 5+ years in a fast-paced SaaS or B2B tech environment.
• 2+ years in direct people management with remote teams.
• Excellent communication and storytelling skills.
• Experience with Customer Marketing tools.

Requirements

• Strong cross-functional collaboration skills.
• Ability to translate business needs into marketing strategies.
• High attention to detail and project management experience.
• Comfortable in fast-paced environments with competing priorities.
• Ability to develop a magnetic team culture.

Benefits

• Comprehensive health and wellness premium insurance.
• Full access to mental health support resources.
• 401(k) plan with company match.
• Flexible paid time off policy.
• Work from home support stipend.