Customer Success Manager, Key Accounts - Remote

Overview

Sprout Social is looking to hire a Customer Success Manager, Key Accounts for the Sales & Success team.

In Short

• Drive customer satisfaction, retention, and growth within strategic accounts.
• Build strong relationships with key stakeholders at Enterprise accounts.
• Conduct Executive Business Reviews to assess platform usage.
• Partner with Onboarding and Professional Services teams for customer training.
• Monitor platform usage and identify areas for improvement.
• Drive customer expansion opportunities through upsell and cross-sell.
• Track key customer success metrics and generate performance reports.
• Collaborate with Product and Engineering teams on customer feedback.
• Identify and mitigate customer churn risks.
• Propose independent initiatives to drive impact across the team.

Requirements

• 4+ years of experience in Customer Success in B2B SaaS/Software.
• 2+ years managing an Enterprise book of business.
• Experience in retaining and expanding Enterprise-level accounts.
• Strong relationship-building and presentation skills.
• Technical aptitude to guide customers through the platform.

Benefits

• Insurance and benefit options for individuals and families.
• Flexible paid time off and parental leave program.
• High-quality equipment provided for work.
• Wellness initiatives for health and mental well-being.
• Ongoing education and development opportunities.