Associate Director of Provider Enablement and Performance Excellence - Remote

Overview

As the Associate Director of Provider Enablement and Performance Excellence, you will lead a team focused on empowering our mental health provider network to thrive in a fast-paced environment.

In Short

• Lead provider-facing change management efforts.
• Drive provider engagement and readiness.
• Oversee self-service content strategy.
• Leverage data to enhance provider performance.
• Lead and grow a team focused on operational excellence.
• Collaborate with cross-functional leaders.
• Ensure provider documentation is user-friendly.
• Foster a culture of data-driven decision making.
• Manage complex, cross-functional programs.
• Passion for supporting care providers.

Requirements

• 6+ years of experience in provider enablement or healthcare support.
• Clinical experience in digital health or mental health preferred.
• Strong attention to detail.
• Excellent communication skills.
• Experience with self-service platforms like Zendesk.
• Strong people leadership skills.
• Ability to manage complex programs.
• Solutions-oriented mindset.
• Ability to translate complex information.
• Passion for improving systems for providers.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Yearly allotment of no-cost visits to therapists.
• Competitive paid time off policies.
• Parental leave of up to 18 weeks.
• Access to weight management and fertility care support.
• Professional development reimbursement.
• Donation matching to support causes.
• Access to fitness and wellness resources.
• Child care and elder care support.