Community Manager - Remote

Overview

The Community Manager will be responsible for implementing and managing an online community for arts and cultural professionals, fostering engagement, and ensuring the community effectively serves its members.

In Short

• Manage the successful technical implementation of the community platform.
• Foster a thriving online space for knowledge sharing and collaboration.
• Monitor community engagement metrics and provide insights for improvement.
• Collaborate with internal teams to integrate the community platform.
• Resolve user support queries in a timely manner.
• Engage with community members to enhance their experience.
• Develop resources and promote community initiatives.
• Continuously learn and adopt new technologies.
• Work closely with the Head of Community and Events.
• Contribute to a positive and inclusive community atmosphere.

Requirements

• Experience in cultivating online communities.
• Hands-on experience with community platform administration.
• Proficiency in adopting and learning new technologies.
• Strong collaboration skills with internal teams.
• Ability to analyze engagement metrics.
• Strong communication skills.
• Passion for the arts and cultural sector.
• Self-starter with a curiosity for improvement.
• Experience in customer support is a plus.

Benefits

• Company paid medical, dental, and vision insurance.
• Generous Paid Time Off benefits including 21 days of PTO.
• 401(k) with 4% employer match.
• Professional development opportunities.
• Flexible working with support for WFH setup.
• Month-long Paid Sabbatical after 5 years of service.
• Free snacks and catered lunch at the office.
• Regular social activities throughout the year.